Faq
Frequently Asked Questions (FAQ)
Welcome to the LuxeAura FAQ page! Here, we’ve compiled answers to some of the most frequently asked questions to help you better understand our products, services, and policies. If you have any other questions, feel free to reach out to us!
1. What is LuxeAura?
LuxeAura is a premium jewelry brand that designs and curates exquisite accessories for women. Our pieces are carefully crafted with the finest materials, blending elegance with contemporary style. Whether you are looking for a statement necklace or timeless earrings, LuxeAura offers a wide range of high-quality, luxury jewelry to complement every occasion.
2. How can I place an order?
Placing an order on LuxeAura is easy! Simply browse our collection, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details. We accept all major credit cards and secure payment methods. After completing your purchase, you will receive a confirmation email with your order details.
3. How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can track your order status directly on the carrier’s website or through our tracking system.
4. What are the shipping options?
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: Available to select countries
Shipping times may vary based on your location. All orders are processed within 1-2 business days.
5. Can I change or cancel my order?
We process orders quickly to ensure prompt delivery. Once an order has been placed, we are unable to modify or cancel it. However, if you need assistance, please reach out to our customer service team, and we will try to help as much as possible.
6. What is your return policy?
At LuxeAura, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of receipt. The item must be unused, in its original condition, and with all packaging intact. To initiate a return, please contact our customer service team for further instructions.
7. How do I care for my jewelry?
To keep your LuxeAura jewelry looking its best, follow these care tips:
- Store your jewelry in a dry, cool place.
- Avoid exposure to chemicals, including lotions, perfumes, and hairspray.
- Clean your jewelry with a soft cloth to remove dirt or oils.
- For items with gemstones or delicate designs, use a soft brush to clean and avoid rough handling.
8. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations. These are perfect for giving the gift of luxury to your loved ones. You can purchase a gift card directly on our website, and it will be sent to you via email.
9. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. During checkout, you will be able to view the available shipping options for your location.
10. How can I contact customer support?
If you have any questions, issues with your order, or need assistance, you can reach our customer support team by:
- Email: [email protected]
- Company: AIDA FOD SERVICE SARL
- Contact Form: 229 rue Saint-Honore, 75001, Paris, France