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Refund policy

Refund Policy of LuxeAura

At LuxeAura, we strive to provide our customers with the highest quality products and services. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy outlines the circumstances under which you may request a refund, as well as the process for submitting a refund request.

1. Return and Refund Eligibility

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging.
  • The request for a refund must be made within 30 days of receiving your order.
  • The item must be purchased directly from LuxeAura (not from third-party retailers).

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Custom-made or personalized items.
  • Gift cards.
  • Items that are damaged or altered by the customer.
  • Sale or clearance items (unless required by law).

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our Customer Support: Email us at [email protected] or reach out via our contact page within 30 days of receiving your order.
  2. Provide your order details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return the item(s): Once your refund request is approved, we will provide instructions on how to return the item(s) to us. Please ensure the items are securely packed and include the original packaging and proof of purchase.

4. Processing Refunds

  • Refund method: If your return is approved, the refund will be issued to the original payment method used at the time of purchase.
  • Refund processing time: Once the returned item is received and inspected, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your account, depending on your payment provider.
  • Shipping costs: Refunds are processed for the purchase price of the item only. Shipping fees and handling costs are non-refundable unless the item was defective or incorrect.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a return or exchange at no additional cost to you.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, you must initiate the return process and place a new order for the replacement item. Unfortunately, we do not offer direct exchanges at this time.

7. Refunds for Sale or Promotional Items

Items purchased during a sale or promotion are subject to the same return and refund conditions as full-price items unless otherwise stated in the terms and conditions of the promotion. In some cases, sale or promotional items may not be eligible for a refund. Please review the terms of the promotion before purchasing.

8. Customer Support

If you have any questions regarding our Refund Policy or need assistance with a return or refund, please contact our customer support team:

  • Email: [email protected]
  • Company: AIDA FOD SERVICE SARL
  • Contact Form: 229 rue Saint-Honore, 75001, Paris, France