Privacy policy

Privacy Policy of LuxeAura

At LuxeAura, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information:

When you make a purchase, sign up for an account, or contact us, we may collect personal information such as:

Name
Email address
Shipping and billing addresses
Phone number
Payment details (credit card, etc.)
Order history

Non-Personal Information:

We may also collect non-personal information automatically as you browse our website:

IP address
Browser type and version
Device information
Location data (if enabled)
Pages visited on our website
Referring website

2. How We Use Your Information

We use the information we collect for several purposes, including:

Processing orders: To complete and ship your orders, manage payments, and handle returns.
Customer service: To provide support and respond to inquiries or issues.
Marketing: To send promotional materials, offers, and updates about new products, sales, and events (you can opt-out at any time).
Improving our website: To analyze usage patterns and improve user experience.
Compliance with legal requirements: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

Service providers: We may share your personal information with trusted third-party vendors who assist in processing payments, shipping orders, and providing customer service. These providers are obligated to protect your information.
Legal compliance: If required by law, we may disclose your personal information to authorities in response to legal processes or when we believe disclosure is necessary to protect our rights or the safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using our website. Cookies help us remember your preferences and track website activity. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of the site.

5. Data Security

We take the security of your personal information seriously. We use a variety of security measures, including encryption and secure payment gateways, to protect your data from unauthorized access or disclosure. However, please note that no method of electronic transmission or storage is 100% secure.

6. Your Rights and Choices

You have the right to:

Access: You can request a copy of your personal data held by us.
Correction: You can request corrections or updates to your personal information.
Deletion: You can request to delete your personal information, subject to certain legal restrictions.
Opt-out: You can opt-out of receiving marketing emails or newsletters by clicking the unsubscribe link in the email.

If you wish to exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing the privacy policy of any website you visit via a link from our site.

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Company: AIDA FOD SERVICE SARL
Contact Form: 229 rue Saint-Honore, 75001, Paris, France